Conflict Resolution

Magic Dust

“Engagement is an outcome of a mutual commitment between an organization and an employee where the organization is helping the employee reach his/her potential, while the individual is helping the organization also be successful. This mutual commitment is what leads to ‘discretionary effort’ which is the magic dust that really drives business performance.” – Bob Kelleher

Elegance in Action

“Elegance is usually confused with superficiality, fashion, lack of depth. This is a serious mistake: human beings need to have elegance in their actions and in their posture because this word is synonymous with good taste, amiability, equilibrium and harmony.” – Paulo Coelho

Passive Aggression

“If they’re asking you and you’re not answering them, that’s what’s the matter.” – Anonymous

Soft Touch

“Sometimes it’s not the strength, but gentleness that cracks the hardest shells.” – Richard Paul Evans

Response-ability

“Life is ten percent what you experience and ninety percent how you respond to it.” – Dorothy M. Neddermeyer

Help a Brother Out

“It is one of the beautiful compensations in this life that no one can sincerely try to help another without helping himself.” – Ralph Waldo Emerson  

Different Strokes

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins

Hold Up

“Whenever you are about to find fault with someone, ask yourself the following question: ‘What fault of mine most nearly resembles the one I am about to criticize?’” – Marcus Aurelius

Practice Mental Discipline

“To enjoy good health, to bring true happiness to one’s family, to bring peace to all, one must first discipline and control one’s own mind. If a man can control his mind, he can find the way to enlightenment, and all wisdom and virtue will naturally come to him.” – Buddha

Take Care of It

“Have the conversation. Resolve it. Move forward.” – J.B. Bickerstaff

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