HWH Provides Coaching and Education
HWH commits to making clients’ safety and well-being a top priority. HAPPY WHOLE HUMAN® (HWH) coaching is not intended to serve as a substitution for psychotherapy. If clients believe that they or someone else may have a serious physical or mental health problem, they are advised to call 911 or go to the emergency room. HAPPY WHOLE HUMAN LLC (HWH) has made efforts to ensure the quality of all interactions and information provided and of HWH representatives themselves. However, HWH makes no warranties of any kind (whether express, implied or statutory) with respect to the quality, or information contained in HWH products and services.
Clients agree to hold Dr. Lisa Leit, HWH certified coaches, and HWH harmless for any medical conditions for clients and those clients represent. HWH coaching results cannot be guaranteed. Clients are responsible for the own decisions, behavior, and results. HWH programs, materials, and coaches do not provide medical, psychological, diagnostic or treatment services. None of the HWH representatives, employees, consultants, coaches, coaching guides, or directors are working as a doctor, a medical professional, a therapist, or a dietitian. Therefore, if clients are experiencing panic attacks, suicidal, having homicidal thoughts, or likely to be a harm to themselves and others HWH requires that they be in the care of a primary physician (psychiatrist) and have a waiver signed so that coaches can collaborate with the doctor. Coaching does not treat illness or pathology. Only qualified healthcare professionals can provide accurate diagnosis of suicidality, depression, and alcohol/ drug problems or other mental illnesses.
HAPPY WHOLE HUMAN® representatives, members, employees, consultants, coaches, coaching guides, and directors do not work as: a doctor, a medical professional, a therapist, or a dietitian. Therefore, they DO NOT OFFER CLINICAL, MEDICAL, OR PSYCHOLOGICAL ADVICE or prescribe any treatments. Before starting any smoking cessation, anxiety management, stress management, or weight loss or reduction program, clients should ALWAYS seek medical advice first. Although HWH coaches and representatives are fully available to support clients in their efforts and decisions to improve their lives, they do not provide advice on diet, and all HWH products and services are intended to assist users to achieve a healthy diet and lifestyle. HWH is not a medical organization and cannot give medical advice or make any diagnosis. The material on the HWH website is for informational and educational purposes only. It is clients’ responsibility to verify to clients’ own satisfaction the information supplied before making any decision based upon the information and to consult registered medical practitioners or healthcare professionals concerning the information presented. HWH does not assume any legal obligation to follow up with individuals outside of sessions unless otherwise specified. Further, HWH assumes no liability arising from the application or use of HWH products or services, nor for any loss or damage (whether direct or indirect) caused by any errors, omissions or statements of any kind contained on www.happywholehuman.com , its publications, or products.
HWH Coaches Do Not Tell Clients What to Do or How to Do It
Since the goal is to help clients mature, HWH coaches do not tell them what to do or how to do it. HWH coaches do, however, discuss what is happening in their lives with them and provide support such as helping them to come to clarity through brainstorming, teaching them tools, and leading them through exercises. HWH coaches also provide resources and referrals as appropriate. To discourage overdependence and foster professional uniformity of experience, unless otherwise agreed upon, calls may be fielded by any coach. HWH coaches discuss any issues clients bring us: professional, personal and relational.
HWH coaches ask questions that prompt the client to assess the challenges they are facing and to determine appropriate ways forward.
The Coach-Client Relationship
Coaches are not and should not be authority figures. Instead, coaches are the stewards of the process and are responsible for measuring progress in terms of what the client is learning about themselves and the degree to which clients demonstrate that they are better equipped to meet the complex challenges in their lives.
A coach may make recommendations for what the goals of the session will be, but the client makes the final decision.
HWH coaches respect clients’ time and asks clients to respect the value of their time. If clients make an appointment, it will be held for them. As everyone experiences unexpected setbacks, the first time 1) clients are not available at the number clients give us for the call (meaning telephone, Skype, FaceTime, or in person as agreed upon), or 2) call or submit a cancellation using the online scheduling system or the 855-HWH-LIVE line 24 hours or less before a scheduled appointment and clients request another session please email HWH directly or 855-HWH-LIVE to reschedule or be given a coupon code for future use. After the first grace cancellation, if clients either do not answer the call for a scheduled session (no show) or need to cancel within 24 hours of the scheduled session (after the first time) and the time slot is not filled by another paid session, clients are responsible for payment in full and will not be issued a refund or HWH credit.
Coaching may address specific personal projects, business successes, or general conditions in the client’s life or profession. Other coaching services include value clarification, brainstorming, identifying plans of action, examining modes of operating in life, asking clarifying questions, holistic mind/body awareness exercises, mediation, hypnosis, and requests or suggestions for action. Throughout the working relationship, the coach will engage in direct and personal conversations via telephone, Skype, FaceTime, and text messages, as agreed with the client. The client understands that successful coaching requires a co-created collaborative approach. In the coaching relationship, the coach plays the role of a facilitator of change, but it is the client’s responsibility to enact or bring about the change.
The client also agrees to disclose accurate basic identifying information and details of the past or present psychological or psychiatric treatment via the HWH confidential intake form. Also, the client will discuss any mental health difficulties which arise during the course of the coaching relationship immediately so that the coach can provide the client with an appropriate referral.
The client can, at any point in the coaching session, declare his/her preference not to discuss a specific issue, by simply stating that they would rather not discuss this issue. Additionally, the client can opt to not participate in an exercise suggested by the coach. The coach agrees to respect this boundary and will not attempt to forward the conversation further along those lines.
When HWH coaches work with two or more people, they work as mediators. Mediation is the attempt to help parties in a disagreement to hear one another, to minimize the harm that can come from disagreement (e.g. hostility or defensiveness) to maximize any area of agreement, and to find a way of preventing the areas of disagreement from interfering with the process of seeking a compromise or mutually agreed outcome. Effective mediation requires a balance of power and a level of willingness to find a way forward together that all parties can live with. If an HWH coach has reason to believe that one or both of the parties is not engaging in the process in good faith, the mediation will be terminated without refund. For this reason, before purchasing a prepaid package or paying a retainer, mediation clients are advised to book a consultation with Dr. Leit and realistically assess the viability of mediation as opposed to court proceedings. While court hearings are public, mediation remains strictly confidential. No one but the parties to the dispute and the mediator or mediators know what happened. Confidentiality in mediation has such importance that in most cases the legal system cannot force a mediator to testify in court as to the content or progress of mediation. Many mediators destroy their notes taken during a mediation once that mediation has finished. The only exceptions to such strict confidentiality usually involve child abuse or actual or threatened criminal acts, or indications that the client is a danger to him/herself and/or others.
Coaching Payment and Refund Policy
Fees for sessions are due at the time the service is provided and are non-refundable. All prepaid discounted coaching packages and retainers are transferable, but non-refundable and expire 1 year from the date of purchase or as otherwise specified. For engagements requiring travel, clients cover accommodation and transportation. If clients decide, or if coaches make the professional determination that sessions are no longer productive, they may say so and discontinue the coaching relationship, giving the client the option to transfer the remaining balance of prepaid coaching packages. The client may wish to transfer packages or retainers to a person of his/her choice or create a scholarship fund for deserving coaching candidates. Dr. Lisa Leit agrees to facilitate such transfers and/or make appropriate referrals. The HWH material online is for informational and educational purposes only. HWH and its representatives do not assume any legal obligation to follow up with or on behalf of individuals after sessions unless explicitly agreed upon in a retainer agreement.
Agreement to Work it Out
If the client or coach believes the coaching is not working as desired, they agree to communicate and take action to work out any difficulties and do their best to get back on track to their mutual satisfaction.
Coaching Term; Termination
The coach and client agree to provide each other with two week’s notice in the event that one or both desire to discontinue coaching. Otherwise, the coaching will continue for the duration of the contracted period. These terms and conditions are applicable to clients upon clients’ signing this contract. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Confidentiality, Research, and Reporting
Coaching session records are confidential. Coaches may share some broad details of sessions only in consultation with Dr. Leit if they feel her expertise may be helpful in providing clients with the most effective support. Coaches do not keep in-depth session notes. Any cursory notes and opinions will only be released if concerns arise about unethical behavior on the part of the coach, or strong evidence that a client might be of harm to herself or someone else (by law HWH coaches and representatives have to report mentions of child abuse or suicidal or homicidal intent).
In instances where another party (such as a parent or employer), pays for coaching sessions, coaches and HWH adhere to a strict confidentiality policy to protect HWH primary clients (those undergoing coaching). Unless the primary client signs a waiver form giving permission to talk to specified other parties, HWH coaching session records are confidential. If clients wish for their coach to speak to someone outside coaching interactions, then clients need to give written permission (original letter, fax or email) to do so. Exceptions to confidentiality relate to circumstances such as indications of intent to seriously harm themselves or someone else, plans to commit serious criminal acts, or child abuse. Otherwise, all client information is confidential.
Appointment Scheduling Policy
Booking, changing, and canceling appointments is a client responsibility and can be done by the client via the online scheduling system (click the Book Now button on the happywholehuman.com site). After one last-minute cancellation, if clients either do not answer the call for a scheduled session (no show) or need to cancel within 24 hours of the scheduled session and there is not another paying client to fill the slot, they will be charged for the session in full.
HAPPY WHOLE HUMAN® Self-assessment
Self-Assessment results are confidential. Self-assessment results are aggregated anonymously to generate benchmarks, for research, and reporting purposes.
As self-hypnosis should not stand alone as the sole medical or psychological intervention for any disorder, self-hypnosis should not be used instead of appropriate medical, dental, or psychological treatment. Any individual with a medical or psychological problem should first consult a qualified health care provider for diagnosis and professional advice. HWH hypnotherapists’ facilitative approach to self-hypnosis is non-directive and empowering. HWH hypnotherapists do not tell clients what to do and they will retain full memory and choice. Listening to a self-hypnosis recording is voluntary and if at any time clients need or want to come out of the relaxed state all clients have to do is think or say the word “Awake.” For this reason, HWH assumes no liability for clients’ decisions as to how to use the self-hypnosis files and for the choices clients make. HAPPY WHOLE HUMAN LLC (HWH) and associates assume no liability to any party for any actions or results for adverse situations created as a direct or indirect result of a listening to HWH self-hypnosis recordings, referrals or other advice given. Neither self-hypnosis, consulting, or the coaching relationship is psychological counseling or any kind of therapy.
Monthly Membership; Term and Renewal
The monthly membership fee for HWH membership is $19.99. Membership fees in the amount of $19.99 (plus applicable taxes in accordance with state laws), will be billed monthly automatically to the credit or debit card we currently have on file, obtained as follows:
- When you enroll in monthly Happy Whole Human membership subscription online, the membership fee will be billed to the form of payment we currently have on file for you that was active in your HWH Stripe account at the time of the enrollment or the renewal.
- If you have agreed to automatic renewal, the membership fee for subsequent renewals will be billed to: (i) the form of payment we currently have on file for you that was used to enroll in the membership, (ii) the form of payment we currently have on file for you that you provided to us at the time of renewal, or (iii) the form of payment we currently have on file for you that you updated by calling member services.
Annual membership is non-refundable, but transferable, and expires one year from the day of purchase. You have the right to cancel your monthly Membership at any time by contacting us via email. Although we will not refund paid membership fees, we will cancel your membership immediately upon request and will not charge your card for months subsequent to your cancellation.
- We may terminate your membership, including any associated accounts, without notice, for any reason in our sole discretion, including without limitation our belief that continued use of such Membership would violate any provisions of this agreement, applicable law, or otherwise be harmful to our interests. In the event of any such termination, you will not be entitled to a refund of your paid membership fee.
- We may terminate any or all of the benefits available under the HWH member program at any time with or without notice. In the event of our termination of the HWH member program, at our election we will either maintain your membership benefits until expiration of the membership current term or refund each member a pro rata portion of the paid membership fee for the remaining portion of the current paid membership term.
In the event that a HAPPY WHOLE HUMAN® product is mistakenly listed at an incorrect price, HAPPY WHOLE HUMAN reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. HAPPY WHOLE HUMAN reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and clients’ credit card charged. If clients’ credit card has already been charged for the purchase and clients’ order is cancelled, HAPPY WHOLE HUMAN shall issue a credit to clients’ credit card account in the amount of the incorrect price.
In an attempt to provide increased value to visitors, the HWH website may link to sites operated by third parties. However, even if the third party is affiliated with HAPPY WHOLE HUMAN, HWH has no control over these linked sites, all of which have separate privacy and data collection practices, independent of HWH. These linked sites are only for clients’ convenience and therefore clients access them at clients’ own risk. Nonetheless, HAPPY WHOLE HUMAN seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). All educational supporting materials provided by HAPPY WHOLE HUMAN are used for research, supplemental, and instructional purposes according to the Fair Use Provision of the Copyright Protection Act. HWH abides by Pinterest’s Acceptable Use Policy. Pinterest complies with the provision of the Digital Millennium Copyright Act that requires it to remove content when asked by the copyright owner. Users such as HAPPY WHOLE HUMAN are free to continue pinning any images they find on the Internet. HWH gives attribution for all pins. If copyrighted content is presented on the site and people wish to have it removed they are invited to email HWH and HWH representatives will be happy to remove the content immediately.
Clients agree to indemnify, defend, and hold harmless HAPPY WHOLE HUMAN LLC, its officers, directors, coaches, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to clients’ account (including negligent or wrongful conduct) by clients or any other person.
HAPPY WHOLE HUMAN does not and cannot review all communications and materials posted to or created by users accessing www.happywholehuman.com and HWH social media and related websites, and is not in any manner responsible for the content of these communications and materials. Clients acknowledge that by providing clients with the ability to view and distribute user-generated content on the site, HAPPY WHOLE HUMAN is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, HAPPY WHOLE HUMAN reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to HAPPY WHOLE HUMAN in its sole discretion.
Use of Website
Harassment in any manner or form on the HWH website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a HAPPY WHOLE HUMAN or other certified coach or licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. Clients may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. Clients may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Clients agree to protect, and ensure that all parties clients represent protect, the confidentiality of HWH coaches, representatives, clients, and all HWH content herein, including the process, methods, information, media attachments, audio and video files, and all aspects–questions, scales, structure, order, platform, design, results, comments and recommendations, and landing pages of the HWH Self-Assessment. The entire content included in the www.happywholehuman.com site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of HAPPY WHOLE HUMAN LLC. The collective work includes works that are licensed to HAPPY WHOLE HUMAN LLC. Copyright 2014, HAPPY WHOLE HUMAN™ ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with HAPPY WHOLE HUMAN® or purchasing HAPPY WHOLE HUMAN® products. Clients may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for clients’ own non-commercial use, or to place an order with HAPPY WHOLE HUMAN® or to purchase HAPPY WHOLE HUMAN® products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by HAPPY WHOLE HUMAN. Clients further agree not to change or delete any proprietary notices from materials downloaded from the site.
HAPPY WHOLE HUMAN LLC may deliver notice to clients by means of e-mail, a general notice on the site, or by other reliable method to the address clients have provided to HAPPY WHOLE HUMAN LLC.
The HWH materials and products are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, HAPPY WHOLE HUMAN disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. HAPPY WHOLE HUMAN does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. HAPPY WHOLE HUMAN does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to clients.
Limitation of Liability
HAPPY WHOLE HUMAN shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on HWH websites or the performance of the products, even if HAPPY WHOLE HUMAN has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to clients. The results clients achieve will be in direct proportion to the effort clients apply. It is clients’ responsibility to verify to clients’ own satisfaction the information supplied before making any decision based upon the information. Clients are responsible for clients’ decisions, actions, and hold HAPPY WHOLE HUMAN harmless of any liability for clients’ personal decisions as to how clients apply the tools, support, and information provided.
Clients’ use of the www.happywholehuman.com site shall be governed in all respects by the laws of the state of Texas, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. Clients agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of HAPPY WHOLE HUMAN® products) shall be in the state or federal courts located in Texas. Any cause of action or claim clients may have with respect to the site (including but not limited to the purchase of HAPPY WHOLE HUMAN® products) must be commenced within one (1) year after the claim or cause of action arises. HAPPY WHOLE HUMAN’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. HAPPY WHOLE HUMAN LLC may assign its rights and duties under this Agreement to any party at any time without notice to clients. HAPPY WHOLE HUMAN reserves the right to change content options (including eligibility for particular features) without notice. Clients agree that they will pay for all products purchased through the HAPPY WHOLE HUMAN® site, and that HAPPY WHOLE HUMAN may charge clients’ payment method for any services and/or products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with clients’ account. Clients’ total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time clients download the product. Tax will be charged only in states where digital goods are taxable. If a product becomes unavailable following a transaction but prior to download, clients’ sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of clients’ product, clients’ exclusive and sole remedy is either replacement or refund of the price paid, as determined by HAPPY WHOLE HUMAN LLC.
Finally, HAPPY WHOLE HUMAN®, the HWH logo, and all other service marks, trade names, and logos presented herein are registered in the U.S. Patent and Trademark Office. HWH reserves the right to make changes to any information herein without further notice. Nothing herein grants the reader any license to make, use, or sell any products or services constructed in accordance with this document without the written approval of HWH.