Effective Date: September 17, 2026
Last Updated: September 17, 2026
Happy Whole Human Spain, S.L. (“HWH,” “we,” “us,” or “our”) is the sole legal entity operating the Happy Whole Human® ecosystem. All fees paid to HWH, including membership fees, prepaid packages, subscription fees, and coach training tuition, are subject to the terms below.
Operator: Happy Whole Human Spain, S.L.
Registered office: Carrer del Bruc 5, #312, 08010
Barcelona, Spain
NIF/VAT: ESB21889415
Contact for cancellations, refund requests, and review requests:
contact@happywholehuman.com
For coach training students, this policy operates alongside the more detailed provisions in the HWH Participant Enrollment Agreement. Where a conflict arises between this page and the Enrollment Agreement, the Enrollment Agreement controls.
Detailed payment terms for coach training are set out in Section 14 of the Enrollment Agreement.
The following refund conditions apply only to participants who purchase HWH Level 1 Coach Training as a standalone program (not as a component of Coach Club All-Access). Coach Club refunds are addressed separately below.
A participant who submits a qualifying cancellation in writing before the first scheduled cohort class begins is eligible to receive a refund of tuition paid, less a non-refundable €250 charge for course materials, digital access, and resources already issued.
Once the first scheduled cohort class begins, all Level 1 tuition and fees are final and non-refundable.
A Fast Track participant who submits a qualifying cancellation in writing before onboarding or program access begins is eligible to receive a refund of tuition paid, less the non-refundable €250 charge.
Once onboarding begins or access to the curriculum or learning platform is provided (whichever occurs first), all Level 1 tuition and fees are final and non-refundable.
No refund, credit, transfer, or prorated reimbursement will be provided because of inactivity, non-use, failure to complete, changes in circumstances, cancellation of Pro Membership, inactive enrollment, denial of reactivation, or expiration of the four-year completion period.
All cancellation requests must be made in writing to contact@happywholehuman.com . Written notice is effective on the date it is received by HWH. Approved refunds are issued within 30 calendar days after HWH receives the qualifying cancellation notice.
Full terms are set out in Section 15 of the Enrollment Agreement.
Pro Membership is a monthly subscription (currently €99 per month) that provides ongoing access to Monday sessions, community, and continued Level 1 support after the included four-month period.
If Pro Membership lapses and Level 1 enrollment becomes inactive, a participant may apply for reactivation within four years of the original Level 1 program start date. Reactivation is not automatic.
If reactivation is approved, the participant must resume Pro Membership at the then-current monthly rate and pay a €500 reactivation fee. If reactivation is declined, no refund, credit, transfer, reinstatement, or continuation of access is available.
Full terms are set out in Section 12 of the Enrollment Agreement.
The HWH Coach Club is an all-access professional training, certification, platform, and tiered licensure pathway that provides access to proprietary Happy Whole Human® curricula, assessments, methods, materials, technology, business resources, platform infrastructure, and intellectual property.
All payments made for HWH Coach Club enrollment, tuition, membership, platform access, or related services are final and non-refundable.
No refund, credit, repayment, transfer, or prorated reimbursement will be provided because of withdrawal, inactivity, non-use, failure to begin or complete training, changes in personal or professional circumstances, loss of good standing, suspension of benefits, or termination for cause.
Coach Club membership is personal to the enrolled Member and may not be transferred, assigned, sold, gifted, or substituted to another person.
A Coach Club Member does not receive a separate refundable allocation for the Level 1 component, and the standalone Level 1 refund policy does not apply to a Coach Club Member.
Full terms are set out in Sections 17 and 18 of the Enrollment Agreement.
Modifications to registration, including transfer of course dates, must be requested at least seven (7) calendar days before the program start date by emailing contact@happywholehuman.com . Changes are permitted where places are available.
A permitted move to another HWH cohort or program date is an administrative scheduling modification for the same participant; it is not a transfer, substitution, sale, or gifting of the enrollment to another person.
Full terms are set out in Section 16 of the Enrollment Agreement.
Prepaid packages for coaching, mentoring, supervision, assessments, or other services are offered at a discounted rate and are non-refundable.
Prepaid packages:
Unused sessions or services remaining after the expiration date are forfeited.
One grace late cancellation or no-show within 24 hours is permitted. Subsequent late cancellations or no-shows will be charged or deducted from packages.
See also Section 11 of the Terms & Conditions.
Prepaid annual subscriptions to the Happy Whole Human® app or digital platform are non-refundable once access has been granted.
Refunds will not be issued for:
If you purchase HWH services as a consumer resident in the European Union, you have the right to withdraw from the contract within fourteen (14) days from the date of purchase, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.
To exercise the right of withdrawal, inform Happy Whole Human Spain, S.L. of your decision by an unequivocal statement (for example, an email to contact@happywholehuman.com ). Where the right applies, we will refund all payments received from you, using the same means of payment used for the initial transaction, without undue delay and in any event within fourteen (14) days.
If you request that performance of services begin during the withdrawal period, you will be required to pay an amount proportional to the services provided up to the point of communication of your withdrawal. If services have been fully performed with your express prior consent and your acknowledgment that you will lose your right of withdrawal upon full performance, the right of withdrawal is lost.
Full details are set out in Section 11 of the Terms & Conditions.
In the unlikely event that HWH Institute must close, discontinue a program, or become unable to deliver education services promised to currently enrolled students, we will make reasonable good-faith efforts to support affected students in accordance with the Business Closure and Teach-Out Policy in Section 19 of the Enrollment Agreement, which is aligned with the International Coaching Federation’s sample policy for accredited providers.
Available teach-out options may include:
The Business Closure and Teach-Out Policy is the only program-delivery exception to the standalone Level 1 refund policy (§15) and the Coach Club refund policy (§17).
Happy Whole Human® may, at its sole discretion, review requests for exceptions on a case-by-case basis. To request a review, submit a written request with supporting details to:
Submission of a request does not guarantee approval or a refund.
Nothing in this Refund Policy limits any withdrawal, cancellation, refund, or consumer right that cannot lawfully be waived under applicable law, including under the EU Consumer Rights Directive (2011/83/EU) and the Spanish Real Decreto Legislativo 1/2007 (Ley General para la Defensa de los Consumidores y Usuarios).
Happy Whole Human Spain, S.L.
Carrer del Bruc 5, #312, 08010 Barcelona, Spain
NIF / VAT: ESB21889415
Email:
contact@happywholehuman.com
Website:
www.happywholehuman.com