Effective Date: September 17, 2026
Last Updated: September 17, 2026
These Terms & Conditions (“Terms”) govern your access to and use of all Happy Whole Human® (“HWH”) services, programs, digital platforms, assessments, content, and applications.
Happy Whole Human Spain, S.L. (“HWH,” “Happy Whole Human,” “we,” “us,” or “our”) is the legal entity providing the services governed by these Terms.
Happy Whole Human Spain, S.L. is the sole legal entity operating the Happy Whole Human® ecosystem, including its services, platforms, assessments, applications, and websites.
Where a user wishes to engage Dr. Lisa Leit’s direct coaching services in USD through the authorized U.S. distributor, those engagements are governed by a separate agreement issued by Leit Works LLC (Austin, Texas · EIN 93-2575490).
Leit Works LLC is not the contracting entity for services purchased through www.happywholehuman.com or the HWH ecosystem.
By accessing or using HWH services, you acknowledge that you have read, understood, and agreed to these Terms.
These Terms apply to all HWH offerings, including but not limited to:
Communications Consent. By engaging with Happy Whole Human®, you consent to receive communications related to your services via email, phone, text message, and secure in-app notifications. These communications may include scheduling, reminders, service updates, account notices, and administrative information.
You may opt out of non-essential communications at any time by following the instructions provided or by contacting Happy Whole Human®. Opting out of certain communications may affect our ability to deliver services.
HWH coaching services are non-clinical, non-medical, and non-therapeutic in nature. Coaching is not a substitute for medical care, mental health treatment, psychotherapy, psychiatric services, or crisis intervention.
If you are experiencing acute psychological distress, suicidal ideation, psychosis, or a medical emergency, you must seek immediate help from licensed medical or mental health professionals or emergency services.
Participation in coaching is voluntary and at your own discretion.
Complementary Practice and Coordination of Care. Happy Whole Human® coaches operate as complementary practitioners, not as licensed healthcare providers, psychotherapists, or medical professionals.
When a client is concurrently receiving care from a licensed healthcare provider, mental health professional, or other primary supervising practitioner, HWH coaches may, with the client’s informed written consent, coordinate care to support alignment and continuity.
Such coordination may include limited communication or collaboration with the supervising professional to ensure that coaching is an approved and appropriate component of the client’s overall care or treatment plan.
Where appropriate or required, clients may be asked to sign a written waiver or authorization permitting coordination of care and information-sharing consistent with applicable laws, privacy regulations, and ethical standards.
All coordination of care is conducted in accordance with the International Coaching Federation (ICF) Code of Ethics, including clear role boundaries, client autonomy, informed consent, and respect for professional scope of practice.
Coaching does not replace licensed treatment, diagnosis, or clinical decision-making.
You acknowledge and agree that:
You voluntarily assume all risks associated with participation in HWH services, to the maximum extent permitted by applicable law.
Hypnotic coaching is educational and experiential, not clinical hypnosis or psychotherapy.
HWH assumes no liability for outcomes resulting from hypnosis or self-hypnosis recordings, to the maximum extent permitted by applicable law.
All coaching relationships within Happy Whole Human® are governed by mutual confidentiality, meaning both the client(s) and the coach are responsible for maintaining the privacy and integrity of the coaching relationship.
HWH reserves the right to terminate coaching if engagement is no longer ethical, productive, or aligned with professional standards.
Confidentiality within HWH coaching relationships is mutual and reciprocal, applying to both coaches and clients.
All coaching conversations and materials are confidential except where disclosure is required by law, ethics, or professional standards, including:
Sponsored Coaching and Third-Party Payers. In situations where coaching services are paid for or sponsored by a third party (including but not limited to employers, organizations, educational institutions, or grantors), the confidentiality of the coaching relationship remains fully intact.
Unless otherwise explicitly agreed to in writing by the client, Happy Whole Human® and its coaches do not share session content, personal disclosures, or individual coaching data with sponsors or third-party payers.
Any information shared with a sponsoring entity, if applicable, is limited to administrative, attendance, or high-level, non-identifying information, such as confirmation of participation or aggregate program metrics, and only where ethically appropriate and legally permissible.
All sponsored coaching arrangements are governed by the International Coaching Federation (ICF) Code of Ethics, including clarity of roles, transparency, informed consent, and protection of client confidentiality.
Conflicts of Interest. Happy Whole Human® makes every reasonable effort to identify, disclose, and avoid conflicts of interest in accordance with the ethical standards of the International Coaching Federation (ICF), the American Council of Hypnotist Examiners (ACHE), and other applicable professional bodies.
Because HWH operates across individual, relationship, team, and organizational contexts, potential conflicts may arise, including (by way of example):
When such situations arise:
Clients and participants agree to disclose in good faith any known or potential conflicts of interest of which they are aware.
Where a potential conflict is identified, HWH will work transparently with the affected parties to clarify roles, boundaries, and confidentiality expectations; obtain informed consent where appropriate; and adjust coaching arrangements, assign a different coach, or decline an engagement if necessary to preserve ethical integrity.
If a conflict cannot be ethically managed, HWH reserves the right to pause or terminate services in alignment with professional ethical standards.
Secure Access and Delivery. All HWH assessment results are stored and accessed through a secure, encrypted digital portal.
Downloading, exporting, emailing, screenshotting, or otherwise sharing assessment results outside the secure portal is done at the user’s own risk.
Once data leaves the HWH secure environment, HWH cannot guarantee confidentiality or security.
Data Ownership. All assessment instruments, methodologies, scoring models, benchmarks, reports, and underlying datasets are the exclusive intellectual property of Happy Whole Human® and Happy Whole Human Spain, S.L.
Respondents are granted access to their individual results for personal insight and development but do not acquire ownership rights in the assessment tools, scoring logic, algorithms, or datasets.
Individual Holistic Wellness Self-Assessment.
Organizational and Team Assessments. Team and organizational assessments often involve sensitive, relational, and strategic data.
Sharing, Publication, and Use Restrictions.
Research and Improvement. HWH may use fully anonymized, aggregated data for research, benchmarking, and program improvement. No individual-level data is ever sold.
Happy Whole Human® AI Value Statement. We use AI ethically and intentionally to enhance clarity, continuity, and learning, never to replace human presence, intuition, or judgment.
AI supports reflective synthesis, assessment-informed insight, and skill-building between sessions, allowing coaches to remain deeply present while offering clients greater coherence, accountability, and momentum.
Our approach is client-led, privacy-first, values-driven, and grounded in transparency, consent, and human flourishing.
In-App AI Consent. By enabling or using AI-supported features within the Happy Whole Human® platform, you acknowledge and consent to the use of AI tools to support reflection, learning, and continuity between sessions.
You understand that AI augments, but does not replace, human coaching, and you may disable or opt out of AI-supported features at any time.
AI Use Acknowledgment. You understand that limited AI-supported tools may be used to assist with organization, reflection prompts, or progress tracking in your coaching engagement.
You acknowledge that AI does not replace coaching sessions, decision-making, or human judgment, and that participation in AI-supported tools is optional and may be withdrawn at any time.
AI Transparency. HWH uses Anthropic as an AI service provider and Claude Haiku 4.5 as its underlying model.
Reporting AI Concerns. Happy Whole Human® is committed to the ethical, safe, and responsible use of AI.
If you experience or observe inaccurate, misleading, biased, unsafe, or otherwise concerning AI outputs, technical malfunctions, or privacy-related issues, you are encouraged to report the concern promptly by contacting contact@happywholehuman.com.
Where possible, reports should include a brief description of the issue, the date and time of the interaction, and relevant context or screenshots.
Reports are reviewed as part of HWH’s ongoing quality, safety, and governance processes.
No Emergency or Crisis Monitoring. Happy Whole Human® does not provide emergency, crisis, or real-time monitoring services.
Communications through the platform, including AI-supported tools, are not monitored continuously.
If you are experiencing a medical or mental health emergency, you must contact local emergency services or a qualified professional immediately.
Third-Party Services. AI-enabled features and platform functionality may rely on third-party tools, infrastructure, or integrations.
Happy Whole Human® is not responsible for the availability, security, or performance of third-party services and disclaims liability arising from their use, to the maximum extent permitted by applicable law.
Age Requirement. Use of HWH digital platforms and AI-enabled tools is restricted to individuals eighteen (18) years of age or older.
All HWH content, trademarks, and systems are the exclusive intellectual property of Happy Whole Human Spain, S.L. and are protected by Spanish, EU, and international intellectual property laws. Use is licensed, not transferred.
HWH community spaces are governed by standards of respect, confidentiality, and constructive engagement.
Harassment, discrimination, or misuse may result in removal without refund.
Currency and Invoicing. Invoicing is issued by Happy Whole Human Spain, S.L. in EUR.
Where prices are quoted in another currency (for example, USD), they are shown for reference; the invoice is issued in EUR at the prevailing exchange rate at the time of invoicing unless otherwise agreed in writing.
EU Consumer Right of Withdrawal. If you purchase HWH services as a consumer resident in the European Union, you have the right to withdraw from the contract within fourteen (14) days from the date of purchase, without giving any reason, in accordance with Directive 2011/83/EU on consumer rights.
To exercise the right of withdrawal, you must inform Happy Whole Human Spain, S.L. of your decision by an unequivocal statement (for example, an email to contact@happywholehuman.com).
If you exercise your right of withdrawal, we will refund all payments received from you, using the same means of payment used for the initial transaction, without undue delay and in any event within fourteen (14) days.
If you request that performance of services begin during the withdrawal period, and you subsequently withdraw, you will be required to pay an amount proportional to the services provided up to the point of communication of your withdrawal.
If services have been fully performed with your express prior consent and your acknowledgment that you will lose your right of withdrawal upon full performance, the right of withdrawal is lost.
Cancellations and No-Shows. One grace late cancellation or no-show within 24 hours is permitted.
Subsequent late cancellations or no-shows will be charged or deducted from packages.
Happy Whole Human® provides its platforms, applications, and digital services on an “as is” and “as available” basis, to the maximum extent permitted by applicable law and subject to any mandatory consumer protections.
While HWH makes reasonable efforts to maintain reliable access, we do not guarantee that the platform, applications, or digital services will be uninterrupted, error-free, secure, or free from delays, omissions, or technical issues.
HWH shall not be responsible for service interruptions, data loss, or access limitations resulting from:
Users acknowledge that access to digital services may be temporarily suspended or limited for technical, operational, or security reasons.
To access certain features of the HWH platform, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep such information updated.
You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree to notify HWH promptly of any unauthorized use or suspected security breach. HWH is not liable for losses resulting from unauthorized account access due to your failure to maintain credential security, to the maximum extent permitted by applicable law.
HWH reserves the right to suspend or terminate accounts where security risks, misuse, or violations of these Terms are identified.
You may submit text, reflections, responses, uploads, messages, or other content through the HWH platform (“User Content”).
You retain ownership of your User Content.
You are solely responsible for the legality, accuracy, appropriateness, and rights associated with User Content you submit.
You represent that you have all necessary rights and permissions to submit such content and that it does not infringe the rights of any third party.
HWH reserves the right to remove, restrict, or moderate User Content that violates these Terms, ethical standards, or applicable law.
By submitting User Content, you grant Happy Whole Human Spain, S.L. a limited, non-exclusive, worldwide, royalty-free license to host, store, process, analyze, transform, and display such content solely for the purposes of:
This license does not grant HWH ownership of your User Content.
Certain features of the HWH platform may allow recording, transcription, or analysis of sessions or communications when explicitly enabled by users.
If you choose to enable such features, you represent and warrant that you have obtained all legally required consents from all participants prior to recording or transcription.
You are solely responsible for compliance with applicable recording and consent laws, including the GDPR, LOPDGDD, and any applicable local recording-consent statutes.
HWH assumes no responsibility for a user’s failure to obtain required consent.
HWH may perform periodic data backups for operational continuity; however, we do not guarantee the availability, integrity, or restoration of any User Content or platform data.
Users are encouraged to maintain their own copies of any content or information they wish to retain.
HWH shall not be liable for loss or corruption of data, to the maximum extent permitted by law.
To the fullest extent permitted by applicable law, and subject to any mandatory consumer protections that cannot be excluded or limited by contract:
For business (B2B) engagements, in no event shall HWH’s total cumulative liability exceed the lesser of:
For consumer engagements, HWH’s liability is limited to the maximum extent permitted by applicable consumer protection law, including Spanish Real Decreto Legislativo 1/2007 (Ley General para la Defensa de los Consumidores y Usuarios) and the EU Consumer Rights Directive.
Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
You agree to indemnify, defend, and hold harmless Happy Whole Human Spain, S.L., its officers, directors, employees, coaches, contractors, affiliates, and agents from and against any claims, demands, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:
This obligation survives termination of these Terms, to the maximum extent permitted by applicable law.
Happy Whole Human Spain, S.L. is committed to protecting personal data and privacy and complies with applicable data protection laws, including:
Personal data is collected, processed, stored, and used solely for legitimate business purposes related to providing services, improving offerings, ensuring security, and meeting legal obligations.
Users may request access, correction, deletion, restriction, portability, or withdrawal of consent regarding their personal data by contacting contact@happywholehuman.com.
Additional details regarding data handling practices are provided in HWH’s Privacy Policy at www.happywholehuman.com.
You have the right to lodge a complaint with a supervisory authority.
The competent supervisory authority for Happy Whole Human Spain, S.L. is the Agencia Española de Protección de Datos (AEPD), www.aepd.es.
Happy Whole Human® does not use identifiable individual coaching content, assessment responses, session recordings, transcripts, or AI interactions to train foundation artificial intelligence models without explicit user consent.
HWH may use fully anonymized and aggregated data to improve services, analytics, and platform functionality in alignment with ethical standards and applicable law.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of Spain, without regard to its conflict-of-law principles.
For consumers resident in the European Union, mandatory consumer protection rights available in your country of residence are preserved and are not affected by this choice of law.
Subject to any mandatory consumer protection rules and to Section 17 (Dispute Resolution), the courts of Barcelona, Spain shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
Consumers may also bring proceedings in the courts of their country of residence.
Where a user separately engages Dr. Lisa Leit’s direct coaching through Leit Works LLC (Austin, Texas) under a separate agreement, that agreement is governed by the laws of the State of Texas, USA, and is not subject to these Terms.
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or HWH services, the parties agree to:
EU Online Dispute Resolution. If you are a consumer resident in the European Union, you may also submit disputes to the European Commission’s Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.
Nothing in this section prevents either party from seeking injunctive or equitable relief where appropriate, or from exercising any mandatory consumer protection rights.
Happy Whole Human® reserves the right to refuse, pause, suspend, or discontinue services at its discretion if engagement is deemed unsafe, unethical, misaligned, unlawful, or no longer constructive, in accordance with professional and ethical standards.
Users may discontinue services at any time, subject to applicable payment, cancellation, and refund policies (including EU consumer withdrawal rights under Section 11).
The following provisions survive termination: confidentiality, intellectual property, limitation of liability, indemnification, governing law, dispute resolution, and any other provisions which by their nature should survive.
Updates. Happy Whole Human® may update or modify these Terms from time to time.
Continued use of services after changes are posted constitutes acceptance of the updated Terms.
Where required by law, material changes will be communicated by direct notice.
Force Majeure. HWH shall not be liable for any delay or failure in performance due to events beyond reasonable control, including but not limited to natural disasters, pandemics, illness, government actions, technical failures, labor disputes, or third-party service disruptions.
Assignment. Happy Whole Human Spain, S.L. may assign or transfer these Terms in connection with a corporate restructuring, merger, acquisition, sale of assets, or similar transaction.
Users may not assign their rights or obligations without prior written consent.
Interpretation. Section headings are provided for convenience only and do not affect interpretation of these Terms.
If you submit feedback, suggestions, ideas, or recommendations regarding HWH services or the platform, you grant Happy Whole Human Spain, S.L. a perpetual, irrevocable, royalty-free right to use, implement, and incorporate such feedback without obligation or compensation.
Happy Whole Human® is committed to improving accessibility across its digital platforms and welcomes feedback regarding accessibility at contact@happywholehuman.com.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The failure of HWH to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Happy Whole Human Spain, S.L. Carrer del Bruc 5, #312, 08010 Barcelona, Spain NIF / VAT: ESB21889415 Email: contact@happywholehuman.com Website: www.happywholehuman.com
Participation in Happy Whole Human® coach training programs, supervision, mentoring, certification pathways, or faculty-led professional development is governed by separate enrollment agreements, supervision contracts, and program-specific policies.
These agreements may include additional terms related to evaluation, recording, confidentiality limitations, accreditation requirements, data sharing with credentialing bodies, and faculty consultation.
In the event of any conflict, the program-specific agreement shall control.